Account and technical help
Need help signing in, accessing Nursing AI, files, or Virtual Hospital features? Check your account first, then contact customer support.
Open my accountGrade Helper help center
Help for your learning platform.
Our customer support covers account access, software navigation, billing records, technical issues and the status of existing requests. We do not complete assessed assignments or examinations for students. Existing separately contracted requests remain accessible from the customer account. New paid software subscriptions are separate from any legacy service arrangements.
Subscriptions and payments
Review your existing plan, remaining credits, subscription records, renewal information and available billing-management actions. New checkout may be paused.
Open Billing CenterExisting requests
Already have a private request? Your previous messages, records and documents remain accessible in the existing request workspace.
View existing requestsContact us: Email support@gradehelperai.com with your account email and a brief description of the issue. Never email passwords, card details or identifiable patient information.
About clinical learning: Virtual Hospital scenarios are fictional learning exercises. New cases are released only after documented educator review; they are not medical advice or a substitute for supervised clinical practice. See the Academic Integrity Policy and Trust Center.