Refund & Cancellation Policy

1. Free access

Quick Free does not require recurring payment and has no subscription renewal charge.

2. Software subscriptions

When paid checkout is enabled, the checkout page will display the plan, amount, currency, billing interval, renewal terms and applicable taxes before you confirm the purchase. Monthly subscriptions renew at the displayed interval until cancelled. You may cancel future renewal using the subscription-management method provided with your transaction. Unless the checkout terms or applicable law provide otherwise, cancellation stops future renewals and access continues until the end of the paid billing period.

3. Refund requests for Paddle-processed purchases

For purchases processed by Paddle after Paddle checkout is approved and activated, Paddle acts as Merchant of Record. Refund, withdrawal and cancellation requests are handled under Paddle's buyer terms and refund policy and any mandatory consumer rights that apply in your country. You can request assistance through the support or subscription-management link in your Paddle receipt or by visiting Paddle Buyer Support. A request is reviewed under the applicable policy; submitting a request does not itself guarantee a refund. Nothing in this policy limits non-waivable statutory rights.

4. Technical problems and access

If a technical issue prevents you from accessing a paid feature, contact support@gradehelperai.com with the account email, transaction date and a description of the problem. Do not send card numbers, passwords or patient-identifying information. We will investigate and, for Paddle-processed transactions, coordinate with Paddle where appropriate. Refunds for Paddle transactions are issued by Paddle, not directly by Grade Helper.

5. Purchases made through another provider

Any historical purchase made through another payment provider is governed by the terms and refund process disclosed for that transaction and the applicable provider's rules. This policy does not retroactively change those transactions.

6. Separate historical service arrangements

Any separately contracted non-subscription service or historical request is outside Grade Helper AI software subscriptions and is not processed through Paddle checkout. Its cancellation, payment and refund terms are those agreed for that specific request and the payment provider used at the time.

7. Contact

For Grade Helper AI account or technical support, email support@gradehelperai.com or visit our Help Centre. For refunds or subscription cancellations on Paddle-processed purchases, use Paddle Buyer Support or the links in your Paddle receipt.

8. Company identity

Grade Helper AI is operated by GH MIALKA SUPPLIES, TRADING AND TECH LIMITED, a company incorporated in Kenya.

Last updated: 5 November 2026. This policy should be reviewed by Kenyan counsel and aligned with Paddle's final seller agreement before checkout is activated.